Ben's monitor started acting up on Saturday, so we decided we'd go out & get a new one. But where to shop? He used my lappy to check out a couple of options, & we tried WalMart & ShopKo, with no luck. As a last resort, and since there are no other actual electronics stores in town, we ended up at Best Buy.
We looked at a few monitors, & picked out the one we liked, then started searching the shelves for it. Of course, there weren't any there. So we asked an employee (always a risky venture, interacting with Best Buy staff, but we had no choice). Turns out the model is discontinued, but had been very popular, and the floor model was all they had left. She offered to sell it to us, & said she could cut $20 (almost 10%) off the price. That sounded fine to us.
So she starts the transaction, and when it gets to the discount part, she tells us that she has to put it on a gift card. WTF? First of all, you should've told us that right away. Also, it's not really a discount when they just give you store credit. Why am I surprised that Best Buy in particular would do this sort of thing? They seem to be at the cutting-edge of customer "service" most of the time.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment